Below are some of our most frequently asked questions about our online store.Online Store General Questions
Call 1-855-724-6802 (855-Paint-02) to speak to a customer service representative. Hours of operation are 7am to 7pm EST, Monday through Friday and 9am to 5pm EST Saturday.
Yes, the Benjamin Moore Online Store offers a variety of paint, brushes, color samples, and other paint and color tools. Many of our green promise products are featured on this site, in a select palette of colors. For products and colors not available on our site, please visit one of our retail locations.
Pint Color Samples are available on the Benjamin Moore Online Store. In addition to color samples, gallons and quarts of interior paint and primer, as well as brushes, rollers, and fan decks are also available.
Viewing color online plays an important factor in determining what colors will look best in your home. Not all monitors display color the same, and it is important to note the color on your screen may not match the paint colors ordered from benjaminmoore.com. There are a few things you can do to achieve the best experience possible and optimize your color experience online:
The online store has not yet been fully integrated with the existing website. At this time, you will need to maintain a separate login to access our online store.
Reset your password to the online store here.
Track your Benjamin Moore Online Store order here.
We currently ship to the continental United States. Although we have retail locations in Alaska, Hawaii, and Canada, we do not ship to these locations at this time. If you live outside the Continental US, please use our Retailer Locator to find a store near you.
To guarantee delivery, we must have complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
Shipping is based upon weight and is displayed at the end of the checkout process. All orders of over $75 qualify for free UPS Ground shipping (excludes paint picked up in stores). Color sample only orders with four or more samples also qualify for free shipping.
All orders are processed and boxed for shipment Monday through Friday, excluding holidays. Orders that we receive prior to 3:00PM ET typically leave our New Jersey warehouse within 24-48 Hours. When your order is shipped, a confirmation email containing the UPS tracking number will be sent to you. This tracking information provides an estimated delivery date.UPS Ground orders take between 1 to 5 business days to arrive from the ship date and are delivered Monday through Friday. This does not included the warehouse handle time.
UPS 2nd Day Air orders arrive within 2 business days from the ship date and are delivered Monday through Friday. This does not included the warehouse handle time.
It is up to the sole discretion of the UPS driver whether they can leave a package at your door. If the shipping location is deemed a "safe" area, then the UPS driver will leave the package. However, if the driver has had past incidents of missing or stolen packages, he/she will most likely not leave the package. If you regularly have packages left at your door by UPS, this package should be no exception.
We are currently in the process of rolling out our customer pickup program in select locations. For more information use the Store Locator to find a local retailer near you and ask if this "time-saving" service is available.
If you are not satisfied with your order from the Benjamin Moore Online Store, please call 1-888-BEN-MOOR (1-888-236-6667), option 3.
Online Purchase with Local Store Pickup
Online Purchase Shipped Direct
All custom tinted paint orders are final and cannot be returned, refunded or exchanged for a new color. We highly recommend sampling the color you are considering for purchase before ordering a larger quantity of product, as the colors you see on benjaminmoore.com may not match the color of your paint due to the way monitors display color. Please visit our Viewing color online page for more information.
At this time, our Benjamin Moore retail locations are not integrated with our online store and cannot accept returns. Please refer to our Return Policy for further information regarding returns.
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